Presco Group is a proudly family-owned company excelling in what we do, especially when it comes to customer service.

In this role you will be the core operations coordinator for all our national logistics. This is not an entry level role, but rather one that requires a good understanding in dealing with suppliers, liaising with customers, and constantly looking for areas to create efficiencies. The role has a variety of administrative and dispatch communications, along with responding to a high volume of customer inquiries via email and phone calls. We take pride in delivering prompt and efficient service, so we're looking for someone who shares our commitment to putting customers first.

While primarily office based, we are looking for someone who has a good general understanding of equipment and machinery. A good knowledge of equipment and confidence in yourself would be advantageous.

About the Role:

Based at our Hawera office, this position is Monday to Friday 7am-5pm. There may be the occasional need to take calls out of hours, but this is rare.

Our focus is on providing exceptional customer service with a positive, “can-do” attitude. You will be working alongside the customer service team, as the person responsible to make sure the operational and logistics tasks are arranged. This role involves being able to build good relationships with 3rd party suppliers and transport companies, to ensure any of our equipment going to projects across New Zealand is delivered on time, and ready for the customer to use. We love giving the customer a great experience, always going above and beyond their expectations. Accuracy and great computer skills are a must, in partnership with a fantastic service mindset.

Key Responsibilities:

• Work with internal and external transport companies to arrange timely logistics around New Zealand.
• Go over and above to source and supply all rental requests.
• Maintain strong supplier relationships.
• Ensure daily hire contracts and associated paperwork is always kept up to date and accurately.
• Collaborate with our customer service and sales teams and jumping in to help a customer when needed.
• Support and ensure compliance with Health and Safety procedures.
• Perform daily, weekly, and monthly administrative tasks.

About You:

• Be able to self-manage and take a systematic approach to managing workloads.
• Enjoying working in a busy environment and enjoy interacting with your team, resolving queries with patience and a customer-first mindset.
• You’re always looking for ways to improve the customers experience and ensure the best outcomes for everyone.
• Strong organisational skills, attention to detail, and a natural affinity for creating order are second nature to you.
• You're comfortable with technology, including intermediate proficiency in Excel, Word, Outlook, and MS Teams.
• Ideally you would have a strong practical understanding of equipment, particularly the range we supply.

Why Work with Us?

We challenge the status quo in the rental industry, with a goal to become Taranaki’s most dominant rental supplier in general hire. While Taranaki is our focus, we also provide equipment to projects nationwide. We are an enthusiastic bunch, and always looking at ways to train, better and promote our staff. The opportunity is what you make it.

About Presco:

Presco Hire is a well-respected and long serving business with branches located in Hawera and New Plymouth. We have a great team and encourage our staff to be the best they can with vocational and personal training opportunities (both in-house and external). Presco Hire is part of the larger Presco brand including Presco Environmental.

P: Positive Team Player

R: Respect and Appreciation shown to all

E: Effective Communication

S: Safe Home Everyday

C: Customer is Key

O: Opportunity shown through Continuous Improvement

Apply online at Seek or send your C.V and cover letter to amy@presco.co.nz

Applicants for this position should have NZ residency or a valid NZ work visa